Help & Support

How can we help?

Find answers to common questions below. If you need something more, just email us — we reply within one business day.

For account issues, billing questions, or anything not answered below:

Response time: within 1 business day · Mon–Fri

Frequently Asked Questions

How do I cancel my Steady Pro subscription?+

You can cancel at any time by emailing us at info@steadyafter50.com with the subject line 'Cancel subscription' and the email address on your account. Cancellation takes effect at the end of your current billing period — you keep access until then. You can also manage your subscription directly through Stripe's customer portal by contacting us for a link.

Can I get a refund for the 7-Day Challenge?+

The $9 Challenge is a one-time, non-refundable purchase — you retain lifetime access to the materials. If you experienced a technical issue or were charged in error, email us and we'll make it right.

I lost my challenge progress — can it be restored?+

Challenge progress is saved to your account automatically after payment. If you're on a new device, email us at info@steadyafter50.com with the email address you used at checkout and we'll help restore your progress.

I can't log in to the member dashboard.+

The dashboard is accessible after completing your Pro or Challenge purchase. If you're having trouble, try a hard refresh (Ctrl+F5 / Cmd+Shift+R) or clearing your browser cache. Still stuck? Email us and we'll sort it out.

How do I change the email address on my account?+

Email us at info@steadyafter50.com from your current account email and let us know the new email address you'd like to use.

Is this a medical program?+

No. Steady After 50 is a general wellness platform providing educational content on nutrition, movement, hydration, and GLP-1 support habits. It is not medical advice and does not replace the guidance of a qualified healthcare provider. Always consult your physician before starting a new wellness program or medication.

Does Steady After 50 have a mobile app?+

Yes! The Steady After 50 iOS app is live on the App Store — no account, no ads, and free during early access. It tracks GLP-1 and other medications, protein, water, exercise, weight, and measurements, all stored locally on your iPhone. If you download it during early access, you keep it free even after it becomes a paid app. Download it at steadyafter50.com/app or search for Steady After 50 on the App Store.

How do I unsubscribe from the newsletter?+

Every Substack email has an 'Unsubscribe' link at the bottom. Click it to stop receiving newsletters at any time. This does not affect your Pro membership or Challenge access.

Still need help?

Email us at info@steadyafter50.com

Steady After 50 · steadyafter50.com · Portland, Oregon